Your privacy matters deeply to pkrvlp. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, who we may share it with, and what rights you hold over your own information. We are committed to handling all Player data with transparency, security, and respect.
Six things pkrvlp commits to when handling your personal information
pkrvlp protects all Player data using 256-bit SSL encryption across every connection. Your CNIC details, banking information, and account credentials are stored on secured, access-controlled servers and are never transmitted in plain text.
pkrvlp does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data sharing is limited strictly to what is required for regulatory compliance, payment processing, and platform operation.
Registered Players have the right to access, correct, and request deletion of their personal data. You may submit a data request at any time through the pkrvlp support team, and we will respond within the timeframes set out in this policy.
pkrvlp only sends promotional communications to Players who have explicitly opted in. You may withdraw your marketing consent at any time via your account settings or by contacting support. Opting out does not affect your account or gameplay access.
Data handling at pkrvlp is governed by the data protection obligations embedded in our International Gaming License. We comply with KYC and AML data retention requirements and cooperate with licensed gaming regulators as required by law.
pkrvlp uses cookies and similar tracking technologies solely to improve platform performance, maintain session security, and analyse aggregate usage patterns. We do not use third-party advertising cookies that track your activity outside the pkrvlp platform.
Important Notice: This Privacy Policy forms part of the pkrvlp Terms and Conditions. By registering an account or using the pkrvlp platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use the platform.
This Privacy Policy ("Policy") sets out the data protection practices of pkrvlp ("the Company", "we", "us", "our") with respect to the personal data of individuals ("Players", "you", "your") who access or use the pkrvlp online casino and sports betting platform available at pkrvlp.org ("the Platform").
This Policy covers all personal data collected through the Platform, whether via account registration, gameplay activity, payment transactions, customer support interactions, or use of the pkrvlp mobile web interface. It applies to all current and former registered Players, as well as to individuals who browse the Platform without completing registration.
pkrvlp recognises that privacy is a fundamental concern for our Players in Pakistan, and we are committed to handling all personal data with the highest standards of care, transparency, and security. This Policy is designed to give you a clear and complete understanding of your data rights and our obligations as a data handler.
Plain-language summary: This policy applies to everyone who uses pkrvlp — whether you have an account or are just browsing. It tells you exactly what data we collect and what we do with it.
For the purposes of this Privacy Policy, pkrvlp is the data controller responsible for the personal information collected through the Platform. As data controller, pkrvlp determines the purposes and means by which your personal data is processed.
pkrvlp operates under an International Gaming License, and its data handling obligations are governed both by the data protection requirements embedded in that license and by the general principles of responsible data stewardship. Players who wish to contact pkrvlp regarding data-related matters may do so through the contact details provided in Section 16 of this Policy.
Data Controller Contact: For all privacy and data protection enquiries, contact pkrvlp at [email protected] — our compliance team handles all data requests separately from general customer support queries.
pkrvlp collects the following categories of personal data from Players:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration & KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Registration |
| Financial Data | Payment method details, transaction history, deposit & withdrawal records | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Every platform visit |
| Usage Data | Games played, bets placed, session duration, bet amounts, win/loss history | During gameplay |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Documents | Copies of CNIC, utility bills, bank statements submitted for KYC | KYC & AML review |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel, bonus history | Account settings & promotions |
pkrvlp does not intentionally collect sensitive personal data beyond what is required for identity verification and regulatory compliance. Where CNIC or similar identity documents are collected, they are processed solely for KYC purposes and stored in accordance with the retention schedule in Section 9.
pkrvlp collects personal data through the following channels:
pkrvlp does not purchase personal data from third-party data brokers or social media platforms, and does not collect data about your activity on other websites except to the extent that technical data (such as referring URL) is captured in standard server access logs.
pkrvlp processes your personal data for the following purposes:
pkrvlp processes your personal data on the following legal bases:
Your right to object: Where pkrvlp relies on legitimate interests as the legal basis for processing, you have the right to object to that processing. If you wish to exercise this right, contact our compliance team at [email protected] with the subject line "Data Processing Objection".
pkrvlp does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary:
All third parties with whom pkrvlp shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. pkrvlp does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
pkrvlp uses cookies and similar technologies on the Platform for the following purposes:
pkrvlp does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies that monitor your activity outside the pkrvlp platform. You may manage or delete cookies through your browser settings. Please note that disabling essential cookies will affect your ability to use the Platform.
pkrvlp retains personal data for the period necessary to fulfil the purpose for which it was collected, and thereafter for as long as required to meet our legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Gaming license obligation |
| KYC / identity documents | 5 years from submission or account closure | AML regulatory requirement |
| Transaction records | 5 years from transaction date | AML / financial audit obligation |
| Gameplay and betting history | 3 years from last activity date | Responsible gaming monitoring |
| Support communications | 3 years from last interaction | Dispute resolution / quality assurance |
| Self-exclusion records | Permanently retained | Responsible gaming enforcement |
| Marketing preferences | Duration of opt-in + 1 year post opt-out | Consent record |
Upon expiry of the applicable retention period, pkrvlp will securely delete or irreversibly anonymise your personal data. Data subject to an active regulatory investigation or legal hold will be retained until the conclusion of that matter regardless of the standard retention schedule.
pkrvlp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. Our security framework includes:
Players are also responsible for maintaining the security of their own account credentials. pkrvlp recommends using a strong, unique password for your pkrvlp account and enabling any two-factor authentication options available in your account settings. If you believe your account has been compromised, contact pkrvlp support immediately.
Security Reminder: pkrvlp will never ask for your password, PIN, or full CNIC number via email, SMS, or live chat. If you receive a communication requesting this information, do not respond and report it to [email protected] immediately.
As a Player whose personal data is processed by pkrvlp, you hold the following rights with respect to your data. To exercise any of these rights, contact pkrvlp at [email protected] with the subject line "Data Rights Request":
The pkrvlp Platform is strictly for individuals aged 21 years and above. pkrvlp does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the KYC process, and accounts found to be held by persons under 21 will be immediately suspended and all associated data reviewed.
If a parent or guardian believes that a minor has registered on or accessed the pkrvlp Platform, they should contact pkrvlp immediately at [email protected]. pkrvlp will investigate the matter promptly, close the account, and delete any personal data collected from the minor to the extent permitted by our regulatory retention obligations.
🔞 21+ Policy: Underage gambling is illegal and harmful. pkrvlp operates a zero-tolerance policy and employs age verification at both registration and withdrawal stages. If you are under 21, please do not attempt to register on pkrvlp.
pkrvlp sends promotional communications — including bonus offers, PSL cricket promotions, new game announcements, and seasonal campaigns — only to Players who have explicitly opted in to receive them at the time of registration or through their account settings.
Marketing communications may be delivered by email to your registered address or by SMS to your registered Pakistani mobile number, depending on your stated preferences. pkrvlp does not send unsolicited WhatsApp messages or use third-party messaging platforms for marketing without explicit opt-in to that specific channel.
You may opt out of all marketing communications at any time by:
Opting out of marketing will not affect your access to the Platform, your account status, your eligibility for non-promotional communications (such as account security alerts, transaction confirmations, and KYC requests), or any bonuses already credited to your account.
The pkrvlp Platform integrates with a number of third-party service providers to deliver its full feature set. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard), game content providers, KYC verification services, and platform infrastructure providers. Each of these providers processes only the data necessary for their specific function and is contractually bound to handle that data in a manner consistent with this Privacy Policy.
pkrvlp does not operate any social media pages or third-party platforms through which Player personal data is collected or processed. Any links on the Platform that navigate to third-party websites are provided for informational purposes only, and pkrvlp is not responsible for the privacy practices of those external sites. Players should review the privacy policy of any third-party site they visit independently of pkrvlp.
pkrvlp reserves the right to update this Privacy Policy at any time. The effective date displayed in the hero section of this page will be updated whenever a new version of the Policy is published. Where changes are material — for example, where we introduce a new purpose for processing, add a new category of data, or alter our data sharing arrangements — pkrvlp will notify registered Players via a notice on the Platform and, where possible, by email to the registered account address.
Continued use of the pkrvlp Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you may close your account and request deletion of your data in accordance with Section 11, subject to our regulatory retention obligations.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how pkrvlp has handled your personal data, please contact our compliance team:
Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
Support Hours: 10:00 AM to 02:00 AM Pakistan Standard Time (PST), seven days a week via Live Chat or email.
pkrvlp will acknowledge privacy and data rights requests within five (5) business days and aim to provide a full response within thirty (30) days. Where a request is complex or involves a large volume of data, pkrvlp may extend this period by a further thirty (30) days, with notice to the Player.
If you are not satisfied with pkrvlp's response to a privacy complaint, you may escalate the matter to the relevant regulatory body under whose authority pkrvlp holds its International Gaming License. Details of the applicable regulatory authority are available upon written request to the pkrvlp compliance team.
Our commitment: pkrvlp treats every data rights request and privacy complaint with the same level of care and urgency, regardless of account status. We are committed to resolving all privacy matters fairly, transparently, and within the timeframes set out in this Policy.
Your data is protected, your rights are respected, and your gameplay is supported by responsible gaming tools. Explore everything pkrvlp has to offer — cricket betting, live casino, and slots — all in PKR.
🔞 21+ only. Please gamble responsibly. See our Responsible Gaming page for support tools.